Help and Support

Contact Support

If you need assistance, please contact us using the details below:

Email: support@dotsin.ai

Website: https://www.dotsin.ai

Account Issues

We can assist with:

• Login problems
• Google Sign-In issues
• Account access problems
• Account deactivation
• Account deletion requests
• Account recovery assistance

Technical Issues

Support related to:

• Application crashes
• Performance issues
• Synchronization issues
• Dashboard loading problems
• Assessment submission issues
• Connectivity issues

AI Features

Support related to:

• AI-generated insights
• AI-generated summaries
• Recommendation systems
• Behavioral insight explanations
• Career guidance features
• Wellness insight features

Please note that support teams cannot modify AI-generated outputs or guarantee specific results.

Health Connect and Apple Health

Support related to:

• Health Connect permissions
• Apple Health permissions
• Data synchronization issues
• Missing activity data
• Wellness data integration

Users may revoke health permissions at any time through their device settings.

Privacy Requests

You may contact us regarding:

• Personal data access requests
• Data correction requests
• Data deletion requests
• Consent withdrawal
• Privacy concerns
• Data processing questions

For more information, please review our Privacy Policy: https://www.dotsin.ai/privacy-policy

Assessment and Platform Support

Support for:

• Assessli assessments
• Behavioral reports
• Psychometric assessments
• Educational dashboards
• Progress reports
• Institutional access

Account Deactivation

Users may temporarily deactivate their account through the application settings.

To deactivate:

1. Open the Dotsin application.

2. Navigate to Settings.

3. Open Account Settings.

4. Select Deactivate Account.

5. Confirm your selection.

Deactivation temporarily disables account access and is different from permanent account deletion.

Account Deletion

Users may permanently delete their account through:

• Application Settings
• Delete Account option
• Contacting support@dotsin.ai

Detailed instructions are available at: https://www.dotsin.ai/delete-account-instructions

Response Times

While response times may vary depending on request volume and complexity, we aim to review most support requests within:

• 48 Business Hours

Certain privacy, legal, compliance, and account verification requests may require additional processing time.

Security Concerns

If you believe:

• Your account has been compromised
• Unauthorized access has occurred
• Personal information may have been exposed

Please contact us immediately: support@dotsin.ai

Subject Line: URGENT: Security Concern

Reporting Bugs

When reporting a bug, please include:

• Device type
• Operating system version
• Application version
• Screenshots (if available)
• Steps to reproduce the issue

Providing these details helps us resolve issues more efficiently.

Feedback and Suggestions

We welcome suggestions regarding:

• New features
• User experience improvements
• Assessment enhancements
• AI features
• Wellness insights
• Educational tools

Feedback may be submitted to: support@dotsin.ai

Useful links and resources

• Privacy Policy: https://www.dotsin.ai/privacy-policy
• Terms & Conditions: https://www.dotsin.ai/terms-and-conditions
• FAQs: https://www.dotsin.ai/faqs
• Data Usage Disclosure: https://www.dotsin.ai/data-usage-disclosure
• About Us: https://www.dotsin.ai/about-us
• Delete Account Instructions: https://www.dotsin.ai/delete-account-instructions

© 2026 Dotsin Technologies Private Limited

All rights reserved.