Frequently Asked Questions (FAQs)

What is Dotsin?

Dotsin is an AI-powered wellness, behavioral insights, activity analytics, and digital wellbeing platform that helps users better understand habits, routines, productivity patterns, wellbeing signals, and lifestyle behaviors.

Dotsin combines user-provided information, wellness signals, activity data, and AI-powered analysis to generate personalized insights and recommendations.

What can I do with Dotsin?

Depending on the features available, Dotsin may help users:

• Understand activity patterns
• Track wellness indicators
• Review behavioral trends
• Analyze productivity habits
• Generate AI-powered summaries
• Receive personalized recommendations
• Monitor digital wellbeing
• View health and lifestyle insights

Is Dotsin free to use?

Some features may be available free of charge while other features may require a subscription, premium plan, institutional access, or promotional access.

Availability may vary by region and platform.

How do I create an account?

Users may create an account using supported authentication methods, including:

• Google Sign-In
• Email-based authentication
• Other supported identity providers

Can I update my account information?

Yes.

Users may update account information through available account settings.

Can I deactivate my account?

Yes.

Users may temporarily deactivate their account through the Settings page within the Dotsin application.

To deactivate your account:

1. Open the Dotsin application

2. Navigate to Settings

3. Open Account Settings

4. Select Deactivate Account

5. Confirm your choice

When an account is deactivated:

• Your account becomes inaccessible until reactivated
• Certain services may stop processing new information
• Existing information may be retained in accordance with our Privacy Policy
• You may reactivate your account later, subject to feature availability

Account deactivation is different from account deletion.

How do I delete my account?

Users may permanently delete their account by:

• Using the Delete Account option available in the Settings page
• Following the instructions at https://www.dotsin.ai/delete-account-instructions
• Contacting support@dotsin.ai if assistance is required

Account deletion is permanent and may result in the removal or anonymization of personal information, subject to applicable legal, security, fraud prevention, and operational requirements.

How long does account deletion take?

Deletion requests are generally processed within a reasonable period after verification.

Certain information may be retained where required for:

• Legal compliance
• Security investigations
• Fraud prevention
• Dispute resolution
• Operational continuity

Does Dotsin sell my data?

No.

Dotsin does not sell:

• Personal information
• Health information
• Location information
• Behavioral information
• Wellness information
• User-generated content

For additional details, please review: https://www.dotsin.ai/privacy-policy

What information does Dotsin collect?

Depending on permissions granted and features used, Dotsin may collect:

• Name
• Email address
• Profile information
• Location information
• Health information
• Activity information
• Device usage information
• Wellness information
• AI feature inputs
• Technical device information

For complete details, please review: https://www.dotsin.ai/privacy-policy

Why does Dotsin request location access?

Location information may be used to provide:

• Movement analysis
• Activity insights
• Environmental context
• Personalized experiences
• Wellness-related functionality

Location permissions are optional and may be revoked at any time.

Can I revoke permissions later?

Yes.

Permissions may be revoked through:

• Device settings
• Health Connect settings
• Apple Health settings
• Application settings

Revoking permissions may impact certain functionality.

Why does Dotsin request Health Connect or Apple Health access?

With your explicit permission, Dotsin may access wellness information such as:

• Steps
• Walking activity
• Distance
• Sleep information
• Exercise information
• Heart rate information
• Recovery metrics

This information is used solely to provide wellness-related functionality and insights requested by the user.

Is my health information sold or used for advertising?

No.

Health information:

• Is not sold
• Is not used for advertising
• Is not used for marketing purposes

Health information is processed only for wellness-related functionality and user-requested services.

Is Dotsin a medical application?

No.

Dotsin is not a medical device.

Dotsin does not diagnose, treat, cure, or prevent any disease, disorder, or medical condition.

All wellness, activity, behavioral, and productivity insights are informational only.

Always consult qualified healthcare professionals regarding medical concerns.

Does Dotsin use Artificial Intelligence?

Yes.

Dotsin may use trusted AI providers including:

• OpenAI
• Google Gemini
• AWS Bedrock
• Google Vertex AI
• Other authorized providers

These services help generate:

• Insights

• Summaries

• Recommendations

• Behavioral observations

• Wellness-related content

Is my information sent to AI providers?

Information voluntarily submitted to AI-powered features may be processed by trusted AI providers solely for generating requested outputs.

Dotsin does not authorize AI providers to use customer information for advertising purposes on our behalf.

Are AI-generated insights always correct?

No.

AI-generated outputs:

• May be inaccurate
• May be incomplete
• May contain errors
• May become outdated

Users should independently evaluate AI-generated information.

Can AI replace medical or professional advice?

No.

AI-generated outputs should not be considered:

• Medical advice
• Psychological advice
• Psychiatric advice
• Legal advice
• Financial advice
• Professional advice

Always consult qualified professionals when appropriate.

How does Dotsin protect my information?

Dotsin uses reasonable administrative, technical, and organizational safeguards designed to protect information against:

• Unauthorized access
• Unauthorized disclosure
• Misuse
• Loss
• Alteration
• Destruction

No security system can guarantee absolute security.

Where is my data stored?

For users located in India, primary application databases may be hosted in India using trusted cloud providers.

Certain limited processing may occur through trusted service providers operating in other jurisdictions.

How do I contact support?

Email: support@dotsin.ai

Website: https://www.dotsin.ai/help-and-support

How quickly does support respond?

Most support requests are reviewed within approximately 48 business hours, although response times may vary depending on complexity and request volume.

Useful links and resources

• Privacy Policy: https://www.dotsin.ai/privacy-policy
• Terms & Conditions: https://www.dotsin.ai/terms-and-conditions
• Help & Support: https://www.dotsin.ai/help-and-support
• Data Usage Disclosure: https://www.dotsin.ai/data-usage-disclosure
• About Us: https://www.dotsin.ai/about-us
• Delete Account Instructions: https://www.dotsin.ai/delete-account-instructions

© 2026 Dotsin Technologies Private Limited

All rights reserved.