FAQ
Frequently Asked Questions (FAQs)
Find answers to frequently asked questions about Dotsin, account management, privacy, AI processing, health integrations, and platform security.
General
What is Dotsin?
Dotsin is a personal intelligence and productivity platform that helps individuals understand daily habits, routines, focus patterns, wellness signals, and personal development opportunities.
What is Assessli?
Assessli is our assessment and behavioral intelligence platform designed for students, educators, and organizations to evaluate strengths, learning preferences, and growth opportunities.
How do I create an account?
You can create an account using Google Sign-In, Apple Sign-In, or your email address through the Dotsin application or website.
Is Dotsin free to use?
Dotsin offers core features with optional advanced functionality, integrations, or organizational tools that may require a subscription or institutional access.
Privacy & Data
Does Dotsin sell my data?
No. Dotsin does not sell personal information, location data, health data, or behavioral profiles under any circumstances.
How can I delete my account?
You can delete your account directly through Settings > Account Settings > Delete Account in the Dotsin application, or by emailing support@dotsin.ai.
For full instructions, visit: https://www.dotsin.ai/delete-account-instructions
Can I disconnect health integrations?
Yes. You can connect or disconnect Apple Health, Health Connect, or Google Fit at any time through the application settings or your device operating system permissions.
Health and Wellness
Is Dotsin a medical device?
No. Dotsin is not a medical device, medical provider, diagnostic tool, or substitute for professional medical care.
Dotsin does not diagnose, treat, cure, or prevent any disease, disorder, or medical condition.
All wellness, activity, behavioral, and productivity insights are informational only.
Always consult qualified healthcare professionals regarding medical concerns.
Artificial Intelligence
Does Dotsin use Artificial Intelligence?
Yes. Dotsin provides personalized AI functionality through its proprietary Large Behavioural Model (LBM) processing environment.
The LBM helps power features such as:
- Personalized insights
- Behavioral and activity summaries
- Conversational assistance
- Recommendations
- Routine and productivity insights
Does Dotsin send my personal data to third-party AI providers?
No. User-specific AI processing is performed through Dotsin's proprietary Large Behavioural Model (LBM) processing environment. Dotsin does not transmit users' personal data or personally identifiable information (PII) to third-party AI model providers for AI inference.
Dotsin may use authorized cloud, authentication, analytics, security, support, and infrastructure service providers to operate the Platform. Those providers process only the limited information necessary to provide their contracted services and are not authorized by Dotsin to independently use user information for their own AI inference, advertising, or AI model training.
Are AI-generated insights always correct?
No.
AI-generated outputs:
- May be inaccurate
- May be incomplete
- May contain errors
- May become outdated
Users should independently evaluate AI-generated information.
Can AI replace medical or professional advice?
No.
AI-generated outputs should not be considered:
- Medical advice
- Psychological advice
- Psychiatric advice
- Legal advice
- Financial advice
- Professional advice
Always consult qualified professionals when appropriate.
Security
How does Dotsin protect my information?
Dotsin uses reasonable administrative, technical, and organizational safeguards designed to protect information against:
- Unauthorized access
- Unauthorized disclosure
- Misuse
- Loss
- Alteration
- Destruction
No security system can guarantee absolute security.
Where is my data stored?
For users located in India, primary application databases may be hosted in India using trusted cloud providers (Google Cloud Platform, AWS, DigitalOcean).
Certain limited processing may occur through trusted service providers operating in other jurisdictions for operational needs such as authentication, security, and analytics. Personal data is never transmitted to third-party AI providers for AI inference.
Support
How do I contact support?
Email: support@dotsin.ai
How quickly does support respond?
Most support requests are reviewed within approximately 48 business hours, although response times may vary depending on complexity and request volume.
Related Documents
Useful links and resources
- Privacy Policy: https://www.dotsin.ai/privacy-policy
- Terms & Conditions: https://www.dotsin.ai/terms-and-conditions
- Help & Support: https://www.dotsin.ai/help-and-support
- Data Usage Disclosure: https://www.dotsin.ai/data-usage-disclosure
- About Us: https://www.dotsin.ai/about-us
- Delete Account Instructions: https://www.dotsin.ai/delete-account-instructions
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